At Guangzhou Haohuo Trading Co., Ltd., we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we’re here to help. Please read our Refund and Returns Policy carefully.
1. Returns
We accept returns for physical products only. Our policy lasts 4 from the date of delivery. If 4 days have passed since your purchase, unfortunately, we cannot offer a refund or exchange.
To be eligible for a return:
- The item must be unused and in the same condition that you received it.
- It must be in its original packaging (if applicable).
- You must provide proof of purchase, such as the order receipt or order number.
Non-returnable items:
- Digital products (e.g., downloadable wallpapers and digital artwork).
- Custom-made or personalized products.
2. Refunds
Once your return is received and inspected, we will notify you of the status of your refund. If your return is approved, we will process your refund to the original method of payment. Please note that the refund may take some time to appear in your account, depending on your payment provider.
Please note:
- Shipping costs are non-refundable, and you will be responsible for the shipping costs for returning the item.
- Any customs duties or taxes incurred for international returns are also non-refundable.
3. Exchanges
We only offer exchanges for items that are defective or damaged upon arrival. If you need to exchange an item for the same item (e.g., a damaged wallpaper print), please contact us at haohuobusiness@163.com with your order details. We will assist you in arranging the exchange.
4. How to Request a Return or Refund
To initiate a return or refund request, please follow these steps:
- Contact us at haohuobusiness@163.com or call [Insert Phone Number] within [insert number of days] from the date of delivery.
- Provide your order number and a description of the issue. If applicable, please include photos of the damaged or defective item.
- We will provide you with return instructions, and we may issue a Return Merchandise Authorization (RMA) number if needed.
5. Late or Missing Refunds
If you haven’t received your refund yet, please double-check your bank account or payment provider. It may take some time before the refund is officially posted.
If you’ve already checked and still have not received your refund, please contact us at haohuobusiness@163.com for assistance.
6. Damaged or Defective Products
If your product arrives damaged or defective, please contact us immediately at haohuobusiness@163.com. We will either issue a full refund or send you a replacement, depending on your preference and product availability.
7. Customer Service
If you have any questions about our return or refund policy or need assistance with a return, exchange, or refund, feel free to contact us at:
Guangzhou Haohuo Trading Co., Ltd.
Room 301, No. 2, Lane 6, Xicheng Road, Licheng Street, Zengcheng District, Guangzhou City
Email: haohuobusiness@163.com
Website: https://gotodesign.shop/